Work · E-commerce · portfolio company
Tidewater Commerce: four storefronts, one support team
The situation
Tidewater runs four e-commerce storefronts on a lean team. Customer questions, returns, and listing copy consumed the entire support staff, and inventory forecasting was gut-feel. The mandate: double storefront count without growing headcount.
What the Score found
- AI-assisted reply drafting for support
- Brand-voice listing and product copy generation
- Ticket triage and routing across storefronts
What we're building
From the Score's Start-Here plan we are building the support-inbox Player (classify, draft, escalate with context), automated listing-copy generation in the house voice with human approval, and a demand-forecast assistant fed by order history. Delivery is underway through our own operating cadence — the same milestone process clients get.
The numbers
9
opportunities scored
score engine
4
departments mapped
score engine
3
start-here moves
score engine
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